Question 1

How do I create a Tradex24 account?

Accepted Answer

Click 'Register', enter your email and password, then verify your email address. The process takes under 2 minutes.

Question 2

How long does KYC verification take?

Accepted Answer

KYC is typically reviewed within 24 hours. Most verifications are processed instantly with our AI-powered system.

Question 3

How do I reset my password?

Accepted Answer

Click 'Forgot Password' on the login page, enter your email, and follow the reset link sent to your inbox.

Question 4

What payment methods are supported for deposits?

Accepted Answer

Tradex24 supports crypto deposits (all major chains), Stripe credit/debit card, and PayPal.

Question 5

Is there a minimum deposit amount?

Accepted Answer

Minimum deposit varies by method. Crypto deposits have no minimum. Fiat card deposits start from $10.

Question 6

What trading pairs are available?

Accepted Answer

Tradex24 offers 300+ spot trading pairs, futures contracts, and binary options. Visit the Markets page for the full list.

Question 7

What are the trading fees?

Accepted Answer

Spot trading fees start at 0.10% maker/taker for regular accounts. See our full fee schedule at /fees.

Question 8

What is leverage available for futures?

Accepted Answer

Futures trading supports up to 125x leverage depending on the contract. Manage risk carefully.

Question 9

How long do withdrawals take?

Accepted Answer

Crypto withdrawals are processed within 30 minutes after approval. Fiat withdrawals depend on payment processor (1–3 business days).

Question 10

Is there a minimum withdrawal amount?

Accepted Answer

Minimum withdrawal amounts vary by currency. Check your wallet page for the specific minimum.

Question 11

How do I enable 2FA?

Accepted Answer

Go to Profile → Security → Two-Factor Authentication. You can enable 2FA via Google Authenticator app, SMS, or email OTP.

Question 12

What happens if I suspect unauthorized account access?

Accepted Answer

Immediately change your password and disable API keys. Contact support at /user/support/ticket to lock the account.

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